Responsibilities

• Ensuring all customers request and reservations are answered and reconfirmed in a timely manner
• Maintain all reservations for all services accurately in our reservation system
• Reconfirm bookings with all suppliers internally and externally
• Secure all bookings for requested services or provide suitable alternatives if we can’t confirm the initial request
• Communicate any arrival irregularity to the partners and assist with in-house amendments
• Ensure a successful and smooth operation by reconfirming all bookings prior to arrival
• Advise availability and prepare offers including quotations and product descriptions if requested
• Attending to all calls of clients and suppliers
• Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
• Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
• Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last-minute clients)
• Forward confirmations and invoices to all partners (who are on auto-invoicing)
• Maximize revenue generation from the account being handled by the Travel consultant
• To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
• Being accountable with the sales manager handling the same accounts for revenue growth of these accounts
• Dealing directly with clients and negotiating with suppliers (if required)
• Develops and maintains own accounts through personal calls and correspondence
• Attend workshops and preparation of sales & marketing kit provided during these workshops, such as company CD to include destination presentation and company profile, ready made programs (without rates), sample gift.
• Update existing clients with promotions and revised rates on regular basis.
• Work out new offers and programs.
• Any additional tasks can be assigned due to business requirements.