Travel Consultant (Amman, Jordan)

BE OUR NEXT TOPNOTCH Travel Consultant (Amman, Jordan)

This position will be the first point of contact for clients for reservation needs. Delivering an exceptional service to clients is paramount, so this person will also be supporting the Markets Manager with the clients.

Responsibilities

  • Ensuring all customers request and reservations are answered and reconfirmed in a timely manner
  • Maintain all reservations for all services accurately in our reservation system
  • Reconfirm bookings with all suppliers internally and externally
  • Secure all bookings for requested services or provide suitable alternatives if we can’t confirm the initial request
  • Communicate any arrival irregularity to the partners and assist with in-house amendments
  • Ensure a successful and smooth operation by reconfirming all bookings prior to arrival
  • Advise availability and prepare offers including quotations and product descriptions if requested
  • Attending to all calls of clients and suppliers
  • Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
  • Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
  • Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last-minute clients)
  • Forward confirmations and invoices to all partners (who are on auto-invoicing)
  • Maximize revenue generation from the account being handled by the Travel consultant
  • To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
  • Being accountable with the sales manager handling the same accounts for revenue growth of these accounts
  • Dealing directly with clients and negotiating with suppliers (if required)
  • Develops and maintains own accounts through personal calls and correspondence
  • Attend workshops and preparation of sales & marketing kit provided during these workshops, such as company CD to include destination presentation and company profile, ready made programs (without rates), sample gift.
  • Update existing clients with promotions and revised rates on regular basis.
  • Work out new offers and programs.
  • Any additional tasks can be assigned due to business requirements.

Requirements & Skills

  • Education: Degree relating to Tourism
  • Work Experience: At least 3-5 years’ experience in a similar role
  • Pro-active and strong personality
  • Has the right attitude, aptitude, and displays positive behaviors
  • Ability to think critically and share ideas and knowledge
  • Systems / Policy driven and is able to maintain business disciplines
  • Computer literate - Word, Excel, Power Point
  • Customer Service Driven