Travel Consultant (Amman, Jordan)

BE OUR NEXT TOPNOTCH Travel Consultant (Amman, Jordan)

The main duty for Travel Consultant is to assist sales team and customers with planning and booking reservations. This can mean making quotations, booking a hotel room, transfer, guide, restaurant. May also help plan travel itineraries by suggesting local tourist attractions and places of interest.

Responsibilities

  • Ensuring all customers requests, quotations and reservations are answered and reconfirmed in a timely manner
  • Maintain all reservations for all services accurately in our reservation system
  • Reconfirm bookings with all suppliers internally and externally
  • Secure all bookings for requested services or provide suitable alternatives if we can’t confirm the initial request
  • Communicate any arrival irregularity to the partners and assist with in-house amendments
  • Ensure a successful and smooth operation by reconfirming all bookings prior to arrival
  • Advise availability and prepare offers including quotations and product descriptions if requested
  • Attending to all calls of clients and suppliers
  • Communicating with other departments internally for excursions, visas, ground handling, sales and accounts enquiries
  • Yielding, through waiving cancellation charges and cancelling and re-booking reservations, plus manual booking of exclusive offers for other partners
  • Reassure promotional rates are booked at the hotels and accounts is informed accordingly, in particular for exclusive offers (e.g. last-minute clients)
  • Forward confirmations and invoices to all partners (who are on auto-invoicing)
  • Maximize revenue generation from the account being handled by the Travel consultant
  • To be involved with the sales manager handling same accounts in developing strategic plans of these accounts
  • Being accountable with the sales manager handling the same accounts for revenue growth of these accounts
  • Dealing directly with clients and negotiating with suppliers (if required)
  • Develops and maintains own accounts through personal calls and correspondence
  • Attend workshops and preparation of sales & marketing kit provided during these workshops,
  • Update existing clients with promotions and revised rates on regular basis.
  • Work out new offers and programs.
  • Any additional tasks can be assigned due to business requirements.